Delivery

All orders will require a signature !

Please Note: All orders are dispatched within 5 working days from the date of purchase.
We appreciate your patience and promise it’s worth the wait!

Delivery Information
All orders are shipped via Royal Mail Signed For service to ensure secure and reliable delivery. A signature will be required upon receipt.

You’ll receive a tracking number once your order has been dispatched.

If you have any questions about your order, feel free to drop us a message.

Customers have the opportunity to specify a different delivery address to billing address in the checkout section of the website.

Delivery Attempts

Couriers will make 2 delivery attempts before the parcel is returned to the depot where it will be held for a maximum of 3 days. After this the parcel will be returned to the YourCarSuperShiny warehouse.

Our warehouse will email customers after each failed delivery attempt in order to allow the opportunity for customers to collect their parcel from the depot, or to make alternative delivery arrangements. Please note that a change of delivery address at this point may incur a charge should the new address fall under a different delivery depot remit.

“Leave Safe” Instructions

Occasionally customers request their parcel be left in a safe place, without signature. Customers do so entirely at their own risk. YourCarSuperShiny and their couriers take no responsibility for these items. Should these items go missing, or be discovered to be damaged there is no recourse to YourCarSuperShiny for compensation of any kind. We therefore strongly recommend customers request parcels be delivered to addresses where a signatory will be available.

Working days are considered to be Monday to Friday excluding weekends and Bank Holidays.

Next day delivery of items marked as “Limited Stock” will depend upon current stock levels. We will contact customers as necessary if this situation arises.

YourCarSuperShiny reserve the right to refund any monies received in relation to an order and cancel the order if it believes the “Country / Delivery Region” information provided to be inaccurate and chosen, whether inadvertently or not, such that the order appears to qualify for a delivery rate that is not applicable to the delivery address.

YourCarSuperShiny do not deliver to PO Boxes or without prior agreement and reserve the right to cancel any such orders and return any monies paid.

Unfortunately YourCarSuperShiny is not able to deliver to BFPO addresses.

Delivery of goods shall be made to the address provided by the Customer and the Customer shall make all arrangements necessary to take delivery of goods whenever they are tendered for delivery.

Please note the free delivery offer applies only to the initial shipment of an order.

In the event of a failed delivery, where two attempts have been made to deliver the item to the specified address without success, the item will be returned to our warehouse. A fee equivalent to the Standard Delivery charge will be applied to the order before it is re-shipped.

Refunds made for non-delivered items will be made in full, however the cost of shipping will still be incurred and not refunded. In the instances where the Free Delivery method was selected, the fee equivalent to the Standard Delivery charge will be applied before a refund is made.

Goods left on request by means of special instructions are the responsibility of the Customer and YourCarSuperShiny will not be held liable for missing or stolen items. Please note that generally Courier firms will not accept “leave safe” instructions.

Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and YourCarSuperShiny shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

Failure by the Customer to pay for any installment or delivery charge when due shall entitle YourCarSuperShiny to withhold further deliveries and the Customer shall be liable for any costs incurred by YourCarSuperShiny relating to such Goods which YourCarSuperShiny is then entitled to withhold.

International Payments and Deliverys

We YourCarSuperShiny do not sell outside the United Kingdom.